The surgical scheduling process is frustratingly stuck in the past: siloed, paper-based, and too dependent on single schedulers. Surgeons are stressed and overworked. They need a better way to communicate their complex surgical plans, timelines and resource needs…and for schedulers to somehow clone themselves.
A lot about the surgical scheduling process rests on schedulers’ shoulders. But the laborious manual nature of the job and the sheer volume of work is a leading cause of burnout. They need to create efficiencies, automate some of their more repetitive tasks; basically, digitally replicate themselves so their expertise can cover more tasks in a day – and assist more surgeons when needed.
Surgery is a stressful time. Patients get about 10 minutes of explanation about their surgeries, including discussion of outcomes, recovery and alternatives. They need to know that their surgeon is truly engaged in their case and that the practice itself has their back with regard to preparation and post-surgery recovery. If the surgical center only reached out a little more proactively…
Every year, surgeons leave about $500k on the table. Why? The surgical scheduling process is laborious, error-prone... and holding your practice back. Resources can’t be shared. Billing involves guesswork. Admins need a process that’s trackable, measurable, and gives them the vision to diagnose problems in your pipeline.
A powered-up workflow built by surgeons for surgeons.
Build a case in seconds with our real-time, digital point-of-care tool that allows surgeons to effortlessly construct customized cases. No more lost or illegible case posting sheets. No more clinic interruptions.
Transfer surgeon knowledge so anyone can schedule a case. case’s intelligent, HIPAA compliant repository learns each individual surgeon’s case preferences so no one is dependent on a single scheduler. The lack of paper-based communication makes preferences clear and consistent, case to case. No more guesswork means predictable, accountable care, and fewer billing and coding errors.
Collaborate cross-practice, no sticky notes required. case’s intuitive dashboard tracks pending, scheduled, completed, held, and canceled surgical cases all in one easy to access place.
Connect and communicate with patients personally and quickly. Register patients for surgery and they’re added to case’s communication pathways. Predictive text cues push reminders, encouragement and more to patients on a timetable personalized to their surgery. Our integrated AI chat bot also answers common questions from patients in seconds, building trust and keeping you focused on surgery, not triaging urgent questions.
Curb cancellations with case’s decision support tool that analyzes patient and case specific risk factors. We make it easy to recognize patients that can benefit from specialist pre-operative clearance, optimize cases at the highest risk for readmission and complications, and identify opportunities to proactively avoid patient satisfaction pitfalls.
Reach out, reduce phone tag, and help everyone feel more informed. Coordinate across the spectrum of people involved in each surgery, from patients to staff, surgeons to coordinators, assistants, anesthesia, the hospital, insurance, and many more, with integrated, case-specific, context-aware communications.
Make the best use of everyone’s time, with an intelligent operating room allocation tool that integrates institutional, surgeon, patient, and case-specific scheduling requirements to make optimal case scheduling sequences easier. case’s surgical calendar views even make operating room block time optimization a breeze and update the right people about changes at the right time.
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As a veteran systems engineer with a background in operations research, Pamela is passionate about the science of efficiency. After experiencing the various pains of surgery first hand (or foot, as the case was) she saw a need for optimal case management and more empowered players in the surgical chain of command. Little known fact – Pamela is also an internationally acclaimed traditional Indian Bhangra dancer!
Orthopedic surgeon by day, coder by night, Dr. Dewan is an innovative thinker always looking for a more efficient way. With an engineering background, Dr. Dewan brings unique problem-solving insight to his practice, vision that has helped guide the development of the case platform.
Saachi is a proven tech industry leader who has successfully developed, deployed, and led large scale software enterprises and who loves using his tech powers to tackle real healthcare challenges. Not only can he cook up lean and clean internet applications, but he is also quite innovative in the kitchen too, serving as our team chef.
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